Return & Refund policy

Return & Refund Policy

At HI WAY AUTOMOBILES, we prioritize delivering genuine, high-grade spare parts and dependable repair services for your JCB and heavy earth-moving equipment. To ensure complete clarity and a smooth experience, please review our policy regarding part returns, exchanges, and refunds.

1. Return & Exchange Eligibility

We accept returns or exchanges for spare parts within 7 days from the date of purchase or delivery, subject to the following strict conditions:

Unused & Unmounted: The spare part must be in its original, uninstalled condition with no traces of grease, oil, mounting marks, or wear.
Original Packaging: Items must be returned with their original box, intact seals, part labels, and attached accessories.
Proof of Purchase: A valid cash memo, tax invoice, or official WhatsApp order confirmation must be presented.

2. Non-Returnable & Non-Refundable Items

Due to strict technical and safety standards, the following items cannot be returned or refunded once sold:

Electrical & Electronic Components: Starter motors, alternators, sensors, relays, solenoid valves, and wiring harnesses once opened or tested on a machine.
Custom & Tailored Assemblies: Custom-crimped hydraulic high-pressure hoses, modified brackets, or specially imported parts ordered upon customer request.
Used or Installed Parts: Any component that has been fitted, fluid-tested, or subjected to site work.

3. Damaged, Defective, or Incorrect Parts

We take great care in verifying part numbers before dispatch. However, if you receive a defective or incorrect item:

Inspect Immediately: Check all items upon delivery or pickup.
Report Within 48 Hours: Contact us at +91 90020 07222 or send photos/videos of the part and machine nameplate via WhatsApp.
Resolution: Verified wrong or manufacturing-defect items will be replaced free of charge. If an exact replacement is unavailable, a full refund will be issued.

4. How to Process a Return

Step 1: Call or WhatsApp our team at +91 90020 07222 with your bill number and reason for return.
Step 2: Bring or dispatch the eligible part to our workshop:
HI WAY AUTOMOBILES
Gachha, West Bengal 741154
Step 3: Our technical team will inspect the item. Upon approval, an exchange, credit note, or refund will be issued.

5. Refund Process & Transport Charges

Refund Method: Approved refunds are processed via cash, UPI, or direct bank transfer within 3 to 5 business days.
Store Credit: Customers may also opt for immediate store credit toward future spare part purchases or service bills.
Shipping/Freight Fees: Initial delivery charges and return transport costs are non-refundable unless the return is caused by an error on our part.

6. Contact Us

For any questions regarding part compatibility or return eligibility before placing an order:

Phone / WhatsApp: +91 90020 07222
Workshop Location: Gachha, West Bengal 741154
Business Hours: Monday – Saturday: 9:00 AM – 6:00 PM (Sunday On-Call)

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