Services & Repairs

1. Request:

Submit issue via phone or form.

submits a service or repair request describing the machine issue, model, and site location via direct phone call, WhatsApp, or embedded website form.

2. Diagnosis:

On-site check or workshop desk.

Technical team conducts an initial diagnostic check—either remotely via photos/videos, at the workshop desk in Gachha, or through a mobile technician dispatched to the job site.

3. Repair:

Field fix or part replacement.

Mechanics perform necessary field repairs, replace faulty components with genuine replacement parts, repack hydraulic cylinders, or carry out required machine overhauls.

4. Testing:

Pressure test & final sign-off.

The repaired assembly undergoes operational checks, hydraulic pressure testing, and final quality sign-off before handed back to the machine operator.